Supportlyweb provides web design, development, SEO setup, and related digital services to businesses.

This Privacy Policy explains how we handle personal information when you visit supportlyweb.com, contact us, or use our services. By using our website or engaging with us, you agree to the practices described here.

We may collect the following types of information:

• Contact details you provide, such as your name, email address, company name, website URL, and project details submitted through our contact form or email.
• Communication records, including messages, call notes, proposals, contracts, and support correspondence.
• Account or tool access details you provide so we can perform technical work on your behalf, such as logins, credentials, or invitations to platforms you authorize us to use.
• Billing and payment related information needed to process invoices. Payment card details are handled by our payment processors and are not stored on our servers.
• Technical and usage data when you browse our site, such as IP address, browser type, device information, pages viewed, and referral source, collected through cookies and analytics tools including Google Analytics.

We use personal information to:

• Respond to inquiries and schedule discovery calls.
• Prepare proposals, deliver web projects, and provide ongoing maintenance or retainer services.
• Send service related updates, invoices, and administrative messages.
• Improve our website, marketing, and client experience.
• Comply with legal obligations and protect our rights.

Where applicable under privacy laws such as the Australian Privacy Act or GDPR for relevant visitors, we process personal information based on your consent, our contractual obligations to you, our legitimate business interests in operating and improving our services, or compliance with law.

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as hosting providers, email platforms, analytics and CRM tools (including Zoho), payment processors, and project management software. Authorized Supportlyweb team members may access information needed to complete your project. These providers and team members may only use your information to perform services on our behalf.

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, and security of Supportlyweb, our clients, or others.

Supportlyweb is based in the Philippines and serves clients internationally. Your information may be processed in the Philippines or other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place when information is transferred across borders.

We retain personal information only as long as needed for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and meet legal or accounting requirements. Retention periods may vary depending on the type of information and our relationship with you.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent.

To make a privacy request, email info@supportlyweb.com. We may need to verify your identity before responding. You may also opt out of non essential marketing emails at any time by using the unsubscribe link or contacting us directly.

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy.

For privacy questions or requests, contact Supportlyweb at info@supportlyweb.com.